Episode 26 - S2 - What is ISO 20000-1

In this episode of Quality Hub Chatting with ISO Experts, Xavier Francis, and Patrick Gagner discuss ISO 20000-1, a standard for IT service management that has expanded to other service industries. Some key requirements include defining the service scope, maintaining a service portfolio, and implementing security measures. The standard promotes continuous improvement and risk management, helping small and medium-sized businesses enhance customer satisfaction. Top management plays a key role in system compliance and policy oversight. Though designed for IT, ISO 20000-1 is useful for managing services in various industries.

Helpful Resources:

https://www.thecoresolution.com/iso-20000-1

https://www.thecoresolution.com/government-contracts-and-iso-certification-explained

A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

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