The Quality Hub

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis explores how ISO internal audits can become one of the most valuable tools in a quality management system. Featuring insights from Norm Verbeck, Kate Behr, Bruce Newman, and Tracey Bear, the discussion covers how internal audits help organizations strengthen processes, identify opportunities for improvement, support integrated management systems, and prepare for external audits. Rather than focusing on blame or paperwork, this episode highlights how audits can become a strategic tool for continuous improvement, employee engagement, and long-term business success.

In Part 2 of Cybersecurity for Beginners, The Quality Hub host Xavier Francis continues the conversation with Brian Reich, Director of Technology at Core Business Solutions, about practical cybersecurity steps small businesses can take to protect themselves from ransomware and other disruptive attacks. Brian explains why ransomware can be a serious threat for organizations of any size and emphasizes that survival often depends on preparation before an incident happens. The discussion covers the importance of tested off-site backups, and much more. This episode reinforces that small businesses do not need to be cybersecurity experts to reduce risk; they just need to consistently apply the basics, use tools they may already have and consider support from a trusted managed service provider when needed.
 
Helpful Resources:
Cyber Attacks Explained: https://www.thecoresolution.com/cyber-attacks-explained
Cybersecurity Checklist: https://www.thecoresolution.com/cybersecurity-checklist
Cyber Hygiene: https://www.thecoresolution.com/cybersecurity-checklist
Cybersecurity Explained: https://www.thecoresolution.com/cybersecurity-explained
Contact us at 866.354.0300 or email us at info@thecoresolution.com
Articles: https://www.thecoresolution.com/free-learning-resources
 

In this episode of The Quality Hub, host Xavier Francis is joined by Brian Reich, Director of Technology at Core Business Solutions, for part one of a practical conversation on cybersecurity for small businesses. Brian breaks down where small businesses should start, focusing on the most common and realistic threats: phishing, business email compromise, and more. Rather than overwhelming listeners with complex tools or enterprise-level solutions, the discussion highlights simple, high-impact steps any small business can take, including verifying financial requests by phone, treating email like a financial instrument, and more. This beginner-friendly episode offers clear, practical guidance for business owners who want to protect their money, accounts, and operations without overcomplicating cybersecurity.
 
Helpful Resources:
Cyber Attacks Explained: https://www.thecoresolution.com/cyber-attacks-explained
Cybersecurity Checklist: https://www.thecoresolution.com/cybersecurity-checklist
Cyber Hygiene: https://www.thecoresolution.com/cybersecurity-checklist
Cybersecurity Explained: https://www.thecoresolution.com/cybersecurity-explained
Contact us at 866.354.0300 or email us at info@thecoresolution.com
Articles: https://www.thecoresolution.com/free-learning-resources
 

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis sits down with Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to answer a common question: “Does ISO 9001 apply to me?” Together, they break down why ISO 9001 is not just for large manufacturers, but can benefit organizations of any size or industry, from small businesses and service providers to nonprofits, schools, healthcare organizations, and government agencies. The conversation explores how ISO 9001 can help create consistency, improve processes, reduce errors, support growth, and provide structure without overcomplicating operations. They also discuss the difference between using ISO 9001 as an internal improvement framework versus pursuing certification, emphasizing that the real value comes from building a quality management system that fits the organization’s needs.
 
Helpful Resources:
How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this World Environment Day episode of The Quality Hub, host Xavier Francis is joined by ISO consultant Norm Verbeck to discuss how ISO 14001 can help organizations turn environmental responsibility into a competitive advantage. They explore how a certified environmental management system supports waste reduction, energy efficiency improved market positioning and more. The conversation also highlights why customers, investors, and procurement teams increasingly value sustainability, and how companies can use ISO 14001 not just as a certification, but as a long-term business improvement tool that strengthens credibility, reduces risk, and supports continual improvement.
Helpful Resources:
ISO 14001:  https://www.thecoresolution.com/iso-14001
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes Bruce Newman, consultant at CORE, to break down AS9100 certification and why it matters for aerospace-related organizations. Bruce explains how AS9100 builds on ISO 9001 with stricter requirements for safety, traceability, risk management, supplier, leadership involvement and more. The conversation also covers which businesses typically need AS9100, AS9110, or AS9120 certification, common certification challenges, and what companies can expect during the certification process. Whether you manufacture, repair, distribute, or supply products for the aerospace industry, this episode offers a practical overview of what it takes to get certified and why the investment can open doors to high-value opportunities.
 
Helpful Resources:
 
AS9100:  https://www.thecoresolution.com/as9100
AS9120:  https://www.thecoresolution.com/as9120-certification-consulting
AS9100 Biggest Challenges:  https://www.thecoresolution.com/as9100-biggest-challenges-for-certification
AS9100 Biggest Risks:  https://www.thecoresolution.com/as9100-biggest-risks
AS9100 Requirements:  https://www.thecoresolution.com/as91002016-requirements
Contact us at 866.354.0300 or email us at info@thecoresolution.com
 
Articles: https://www.thecoresolution.com/free-learning-resources

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis is joined by CORE consultant Kate Behr to break down the core requirements of ISO 9001 certification and what organizations need to understand when building or maintaining a quality management system. Kate explains the seven actionable clauses of the standard—and shows how each one helps businesses create a stronger foundation, align leadership with quality goals, support employees, measure performance, and drive continual improvement. The conversation emphasizes that ISO 9001 is not just about passing an audit, but about creating a practical system that helps organizations operate more consistently, improve over time, and deliver greater value to customers every day.
 
Helpful Resources:
How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with CORE consultant Norm Verbeck to discuss the ISO 14001:2026 update and what currently certified organizations should expect. They break down the most important changes, including stronger emphasis on environmental context, climate-related risks, biodiversity, resource constraints, and more. Norm explains that the update is not a complete overhaul, but rather an evolution that requires organizations to show clearer awareness, better decision-making, and stronger alignment between environmental management and business strategy as they prepare for the typical three-year transition period.
 
Helpful Resources:
ISO 14001:  https://www.thecoresolution.com/iso-14001
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting