The Quality Hub
The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.
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The Quality Hub: Chatting with ISO Experts
New to the Quality Management System world? Are you now required to implement a QMS to keep current contracts? Has your QMS been lackluster, and do you need guidance on how to get it back on track?
If you are looking for insight into implementation, risk management, process improvement, customer satisfaction, and all the aspects of a QMS, check out The Quality Hub: Chatting with ISO Experts. In these conversations, we share the decades of knowledge we have gained by working with Quality Management Systems, ISO standards, and other business best practices.
Our podcast guests each have their own unique journeys and perspectives and will share their real-life experiences and expertise on the many aspects of a QMS and other ISO standards.
Tune into our weekly podcast and find out what your QMS has been missing. Whether you are new to the game or a seasoned professional, you will gain valuable insights into building a culture of quality excellence for your business.
Brought to you by Core Business Solutions
Visit our website www.thecoresolution.com or call 866-354-0300 to learn more.
Episodes
Jan 28, 2026
Jan 28, 2026
15 min
In part two of this ISO 9001 deep dive on Quality Hub, Chatting with ISO Experts, host Xavier Francis is once again joined by Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to explore what’s changing—and what’s staying the same—in the upcoming ISO 9001:2026 update. The conversation breaks down key areas of emphasis in the draft standard. Suzanne also shares practical guidance for small and mid-sized organizations pursuing certification, common pitfalls that slow progress, and why ISO 9001 is far more than a “certificate on the wall”—it’s a living management system that drives better decisions, continuous improvement, and resilient, well-run businesses.
Helpful Resources:
How is ISO 9001 Implemented?: https://www.thecoresolution.com/how-is-iso-9001-implemented
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
Jan 21, 2026
Jan 21, 2026
14 min
In this episode of Quality Hub, Chatting with ISO Experts, host Xavier Francis sits down with Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to demystify ISO 9001 and explain why it remains one of the most powerful and relevant business frameworks heading into 2026. Together, they break down what ISO 9001 is, why it was created, and how it shaped the way modern organizations operate—from leadership and planning to performance evaluation and continual improvement. The conversation also explores why ISO 9001 has endured globally, how it supports trust in supply chains, and why emerging pressures are making the standard more important than ever. This is part one of a two-part series, setting the foundation for understanding ISO 9001’s value today and what’s coming in the 2026 update.
Helpful Resources:
How is ISO 9001 Implemented?: https://www.thecoresolution.com/how-is-iso-9001-implemented
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
Jan 14, 2026
Jan 14, 2026
14 min
On this episode of the Quality Hub Chatting with ISO Experts, host Xavier Francis continues the conversation with Scott Dawson, President of Core Business Solutions, on Looking Ahead to 2026 by diving deeper into how evolving ISO standards, cybersecurity requirements, and CMMC are shaping the business landscape in 2026. This episode explores how standards like ISO 9001, 14001, and 45001 help small businesses build consistency and also addresses emerging areas such as AI, mental health, and supply chain resilience. Scott shares practical guidance for government contractors preparing for CMMC certification, emphasizes resilience and continual improvement as competitive advantages, and encourages leaders not to wait for perfection but to focus on progress, alignment, and long-term capability building for a stronger, more secure, and more compliant year ahead
Helpful Resources:
How is ISO 9001 Implemented?: https://www.thecoresolution.com/how-is-iso-9001-implemented
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
Jan 7, 2026
Jan 7, 2026
20 min
In this episode of Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes Scott Dawson, President of Core Business Solutions, to kick off 2026 with a forward-looking conversation on standards, security, and smart growth. Reflecting on the challenges of 2025, they explore what business leaders can learn moving forward, with a strong focus on resilience, alignment, and the importance of deepening relationships with existing customers. The discussion highlights key trends shaping 2026, including the growing role of AI, cybersecurity, and the need for clear strategy and unified messaging in uncertain times. With thoughtful insights and relatable examples, this episode sets the stage for navigating the new year with clarity, focus, and confidence
Helpful Resources:
How is ISO 9001 Implemented?: https://www.thecoresolution.com/how-is-iso-9001-implemented
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
Dec 31, 2025
Dec 31, 2025
21 min
In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis shares standout moments from past guests to explore how a true culture of quality—grounded in ISO 9001—can significantly boost employee engagement. The discussion explains why ISO 9001 isn’t just about compliance, but about creating clarity, consistency, and support that reduce stress and help people succeed. Guests describe how involving employees in improvement work builds ownership, how recognition within a QMS-driven environment strengthens morale and retention, and how leadership and middle management together keep quality systems alive in daily operations. You’ll also hear practical takes on competency-based training, overcoming resistance to change, and embedding ISO into the real rhythm of work. The episode wraps with a compelling reminder to treat employees like customers—through flexibility, continuous learning, and meaningful recognition—so organizations can build workplaces where people feel valued, engaged, and motivated to grow.
Helpful Resources:
How is ISO 9001 Implemented?: https://www.thecoresolution.com/how-is-iso-9001-implemented
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
Dec 24, 2025
Dec 24, 2025
19 min
In this highlight episode of The Quality Hub: Chatting with ISO Experts, we revisit the most powerful insights from past conversations on leading through change. Across challenges and uncertainty, our featured moments explore what it means to stay steady under pressure, lead with authenticity, and turn disruption into opportunity. From practical tools for emotional resilience and transparent communication, to strategies for adaptability, quick decision-making, and learning from setbacks, this episode brings together timeless lessons in leadership. It’s a reflection on courage, clarity, and the power of people-first leadership—reminding us that in every season of change, resilience reveals true character.
Helpful Resources:
How is ISO 9001 Implemented?: https://www.thecoresolution.com/how-is-iso-9001-implemented
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
Dec 17, 2025
Dec 17, 2025
24 min
In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis is joined by Stuart Kelly and Kevin Franklin of LRQA to explore the upcoming wave of ISO standard updates, including the major revision to ISO 45001 expected by 2027. The discussion highlights how these changes reflect a shift toward sustainability, resilience, data-driven decision-making, and workforce well-being—covering areas such as mental health, hybrid work, and climate-related safety risks. The guests stress that these updates go beyond compliance, urging businesses to see them as opportunities to strengthen culture, attract and retain talent, and future-proof operations. With practical insights on early adoption, risk management, and embedding standards into daily practices, this conversation underscores why engaging with ISO transitions now is critical for long-term success.
Helpful Resources:
What is ISO 45001: https://www.thecoresolution.com/iso-45001-explained
ISO 45001 Certification: https://www.thecoresolution.com/iso-45001
Contact us at 866.354.0300 or email us at info@thecoresolution.com
A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
Dec 10, 2025
Dec 10, 2025
20 min
In this episode of The Quality Hub, host Xavier Francis welcomes Tracey Bear, Manager of Audit Services at Core Business Solutions, to explore the common pitfalls of internal auditing programs. Tracy shares her extensive background—from rocket science to audit management—and offers practical advice on turning audits from “check-the-box” tasks into powerful tools for continuous improvement. Together, they discuss why many organizations struggle with preparation, the importance of management engagement, and the critical role of proper documentation and communication. Tracy also highlights how internal audits, when done right, can foster accountability, teamwork, and lasting operational excellence.
Helpful Resources:
Auditing Services: https://www.thecoresolution.com/iso-auditing-services
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting